Privacy Policy
True Detail is a mobile car and auto detailing business operating in Baltimore County, Maryland. This policy explains what information we collect, why we collect it, and what we do and do not do with it.
Who we are
True Detail, Milford Mill, Baltimore County, Maryland. Phone: 667·328·0230. Website: truedetail.org. If you have a question about this policy, call or text the number above.
What we collect
When you request a quote, start a membership, or contact us, we collect the information you give us: your name, phone number, email address, the service address where the work will be done, details about your vehicle, and any photos or notes you choose to send. We also collect the service and add-ons you selected so we can quote you accurately.
When you use the site we collect standard analytics data through Google Analytics: pages viewed, approximate location by region, device type, and how you arrived at the site. This is aggregated and is not used to identify you personally.
Mobile information and SMS
We do not sell, rent, or share your mobile phone number or SMS consent with any third party for marketing or promotional purposes. No mobile information is shared with third parties or affiliates for their own marketing. This applies to all categories of mobile data.
If you tick the SMS consent box on our booking or membership form, you are giving express written consent for True Detail to send you text messages about your quote, your appointment, and your membership, including messages sent using an autodialer. Consent is not a condition of purchase.
Message frequency varies depending on your booking activity. Message and data rates may apply. You can opt out at any time by replying STOP to any message from us, and you can reply HELP for assistance or call 667·328·0230. Opting out of texts does not prevent us from contacting you by phone or email about a booking you have already made.
We may use a third-party messaging provider to deliver these messages on our behalf. That provider processes the messages solely to deliver them for us and is not permitted to use your number for its own marketing.
Why we use your information
To quote you a price, confirm and schedule your appointment, find your service address, contact you about the work, take payment, and answer your questions. If you become a member, to run your monthly schedule and billing. That is the extent of it.
Who we share it with
We share the minimum necessary with the services that let us run the business: our booking and messaging platform, our payment processor, and our analytics provider. Each of these processes your information on our instructions. We do not sell your personal information to anyone, and as stated above, mobile numbers and SMS consent are never shared for third-party marketing.
We will disclose information if we are legally required to, for example in response to a valid court order.
Cookies and analytics
We use Google Analytics 4 to understand how people find and use the site. It sets cookies in your browser. You can block or delete cookies in your browser settings, or install Google's opt-out browser add-on, and the site will continue to work normally.
How long we keep it
We keep booking and customer records for as long as you are a customer and for a reasonable period afterward for tax, accounting and warranty purposes. You can ask us to delete your information at any time and we will, unless we are required to keep it by law.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Call or text 667·328·0230. You can unsubscribe from texts by replying STOP, and from email using the unsubscribe link in any email we send.
Children
This site and our services are intended for adults. We do not knowingly collect information from anyone under 18.
Changes
If we change this policy we will update the date at the top of this page. Material changes will be reflected here before they take effect.
Questions about this policy or about how we handle your information: call or text 667·328·0230, seven days a week between 8 AM and 8 PM. See also our Terms of Service.